Terms & Conditions Best of France Tours
A minimum deposit of 20% of the cost of the tour is required for us to reserve a space for you.
Payments can be made by Visa, MasterCard or American Express credit cards (100% secured payment through our website) or eventually by bank transfer.
We would of course take legal action with respect to any credit card fraud detected in any transaction.
Our company has a strict policy of not giving, sharing, selling or otherwise providing anyone with information regarding your order and credit card information.
Important : In order to allow the charge, please make sure to call your credit card company/bank before, otherwise the payment might be automatically denied.
Please note that our website and our online gateway payment system are 100% secured.
Cancellation policy & fees
All notifications of cancellations must be received by email.
For private tours and transfers, cancellations made at least 8 days prior to the tour/transfer are eligible for a 100% refund.
Cancellations made between 7 days and up to 72 hours before the tour (Paris time) are eligible for a 80% refund (20% downpayment non-refundable).
All sales are final within 72 hours of the tour date.
No refund, even partial, to any client who voluntary discontinues a tour.
If the clients choose to pay us with Paypal: we will only refund the tour amount less the Paypal fees (no refund of the Paypal buyer & merchant's fees) in case of any cancellation (following the same terms as stated above).
In case Best of France Tours purchases entrance tickets in advance (such as Versailles castle tickets, Louvre/Orsay museum entrance tickets, Eiffel Tower tickets, etc) the amount prepaid for these tickets is non refundable in case of any cancellation.
When your tour/transfer is scheduled at a specific departure time, please make sure to be at the lobby of your hotel (or at the address of your private accommodation) on time. Your guide will wait up to 30 minutes after the agreed time in front of your hotel/accommodation in Paris, in case the clients do not show up, this will be considered a "no show" and the clients will loose the tour booked on that day and there will be no refund.
Changes will be accommodated where possible, but cannot be guaranteed especially last minute.
All tour prices are subject to change without notice due to currency fluctuations.
Rain or shine tours: we can not change a tour last minute because of a bad weather forecast (rainy day in Giverny, Versailles, Normandy for example) However, in case of a snow forecast threatening your security on the road, we reserve ourselves the right to cancel the tour with a 100% refund.
In the event of a no-show without prior notice, our services will be charged in full.
For the Versailles and the Louvre private guided tours requests, we depend on the museum's availability for any private tour (giving the "right to speak" and the "cut-the-line access"). If one of our guides is available on the day you wish, we have the obligation to call the museum first to make a mandatory reservation for your party; if they have the availability we can give you the tour. If the castle or the museum is fully booked on that day, we won't be able to give any private tour and will offer you another option/tour date. In this case, we would need to look with you for another day or we will refund your credit card.
Duration is indicated for each private tours : for example, when pick-up time is scheduled at 7:00 am for a 12-hour tour, return time will be around 7:00 pm. For any unexpected additional hour (due to waiting time, clients not respecting our time schedule and time recommendations during our tours) the clients will be charged 80 euros per additional hour.
Chauffeur driven tours include all taxes, insurance, gasoline, car maintenance, highway fees, parking fees, driver's salary and board.
Personal expenses and meals are not included in tours. Admissions/Skip the line entrance tickets included unless otherwise indicated.
Tips/Gratuities for driver-guide not included (discretionary)