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Cancellation Policy

Terms & Conditions Best of France Tours

Please read the following booking policy carefully and keep a copy for your records.

Booking conditions

A minimum deposit of 50% of the cost of the tour is required for us to reserve a space for you.

Final payment is due at least 7 days prior to departure. If we do not receive final payment by this date, we reserve the right to cancel your reservation.

Payments can be made by Visa, MasterCard or American Express credit cards (100% secured payment through our website) or eventually by bank transfer.

We would of course take legal action with respect to any credit card fraud detected in any transaction.

Our company has a strict policy of not giving, sharing, selling or otherwise providing anyone with information regarding your order and credit card information.

Important : In order to allow the charge, please make sure to call your credit card company/bank before, otherwise the payment might be automatically denied.

Please note that our website and our online gateway payment system are 100% secured.

Cancellation policy & fees

All notifications of cancellations must be received by email.

100% Full refund of the tour price if you cancel up to one week (7 days) before the start date of the tour (timing is calculated in accordance with the time zone of the tour which is Paris/CET Central European Time)

All sales are final within 7 days of the tour date.

No refund, even partial, to any client who voluntarily discontinues a tour.

In case Best of France Tours purchases your entrance tickets in advance (such as Versailles castle, Louvre/Orsay museum, Eiffel Tower tickets, etc) the amount prepaid for these tickets is non refundable in case of any cancellation (price of entrance tickets + 20% sales tax).

When your tour/transfer is scheduled at a specific departure time, please make sure to be at the lobby of your hotel (or at the address of your private accommodation) on time. Your guide will wait up to 30 minutes after the agreed time in front of your hotel/accommodation in Paris, in case the clients do not show up, this will be considered a "no show" and the clients will loose the tour booked on that day and there will be no refund.


Changes will be accommodated where possible, but cannot be guaranteed especially last minute for Versailles and the museums.

All tour prices are subject to change without notice due to currency fluctuations.

We are not responsible for acts of God, strikes, flight delays/cancellations and civil disturbances.

In case of a strike at the castle of Versailles (or at any other museum such as the Louvre, Orsay, etc.) on the day of the tour we will suggest another tour option of the equivalent value on the same day, if the clients do not accept the alternative option, the tour will be lost and non refundable.
Trip cancellation, medical and interruption travel insurance is highly recommended. In case you miss your tour because of a flight delay/cancellation, we can not be held responsible for it and therefore your tour will be non refundable. The same applies if you would miss your train arriving into Paris.

Rain or shine tours: we can not change a tour last minute because of a bad weather forecast (rainy day in Giverny, Versailles, Normandy for example) However, in case of a snow forecast threatening your security on the road, we reserve ourselves the right to cancel the tour with a 100% refund.

In the event of a no-show without prior notice, our services will be charged in full.

For the Versailles and the Louvre private guided tours requests, we depend on the museum's availability for any private tour (giving the "right to speak" and the "cut-the-line access"). If one of our guides is available on the day you wish, we have the obligation to call the museum first to make a mandatory reservation for your party; if they have the availability we can give you the tour. If the castle or the museum is fully booked on that day, we won't be able to give any private tour and will offer you another option/tour date. In this case, we would need to look with you for another day or we will refund your credit card.

Duration is indicated for each private tours : for example, when pick-up time is scheduled at 7:00 am for a 12-hour tour, return time will be around 7:00 pm. For any unexpected additional hour (due to waiting time, clients not respecting our time schedule and time recommendations during our tours) the clients will be charged 80 euros per additional hour.

Chauffeur driven tours include all taxes, insurance, gasoline, car maintenance, highway fees, parking fees, driver's salary and board.

Personal expenses and meals are not included in tours. Admissions/Skip the line entrance tickets included unless otherwise indicated.

Tips/Gratuities for driver-guide not included (discretionary)



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