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Terms & Conditions

Terms & Conditions

All notifications of cancellations must be received by email.

We will assess the following penalties on the day that your cancellation is received :

Cancellation made between 30 and 15 days prior to the service, 100% refund.

Cancellation made between 14 days and up to 72 hours before the tour (Paris time) 80% refund (20% downpayment non-refundable).
 

Cancellation made less than 72 hours before the tour (Paris time) no refund.
 

No refund, even partial, to any client who voluntary discontinues a tour.

In case Best of France Tours purchases entrance tickets in advance (such as Versailles tickets, Louvre entrance tickets, Eiffel Tower tickets, etc) the amount prepaid for these tickets is non refundable in case of any cancellation.

We are not responsible for acts of God, strikes, flight delays/cancellations and civil disturbances. 
 
In case of a strike at the castle of Versailles we will suggest to change the tour to another day if the clients and the tour company are available or we will offer to change the half day Versailles tour to another half day tour as a compensation but here are no refund in case of a cancellation less than 72 hours before the tour (Paris time).


Trip cancellation, medical and interruption travel insurance is highly recommended. In case you miss your tour because of a flight delay/cancellation, we can not be held responible for it and therefore your tour would be non refundable. The same applies if you would miss your train arriving into Paris.

Rain or shine tours: we can not change a tour last minute because of a bad weather forecast (rainy day in Giverny, Versailles, Normandy for example) However, in case of a snow forecast threatening your security on the road, we reserve ourselves the right to cancel the tour with a 100% refund. In the event of a no-show without prior notice, our services will be charged in full.

For the Versailles and the Louvre private guided tours requests, we depend on the museum's availability for any private tour (giving us the "right to speak" & "cut-the-line access"). If one of our guides is available on the day you wish, we have the obligation to call the museum first to make a mandatory reservation for your party; if they have the availability we can give you the tour. If their agenda is fully booked on that day, we won't be able to give any private tour and will offer you another option/tour date. In this case, we would need to look with you for another day or we will refund your credit card.

Personal expenses and meals are not included in tours. Admissions/Skip the line entrance tickets included unless otherwise indicated.

Gratuities not included (discretionary)

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